
All damaged/defective items must be reported within 5 days of the delivery date.
Exception to return policy:
Because Louver Replacement Kits, and Tilt Rod Replacement Kits are custom made, they are the only exception to this policy and are non-returnable.
All returns require a return authorization number (RAN #). This number helps us identify the shipment upon its return. Please call us toll free for issuance of RAN# at 877-698-9911.
Please note that the below listed address is a mail drop for returns only. All items must be shipped to this location. No drop off permitted.
Send returns freight prepaid to:
SHUTTER MEDIC
SHUTTER MEDIC
7742 SPALDING DRIVE SUITE 132
NORCROSS, GA 30092-4207
NORCROSS, GA 30092-4207