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Return Policy

customer serviceWe want you to be satisfied with your purchase. If for any reason you are not satisfied, you may return shutter parts and hardware, provided it is in unused condition, and it is within 30 days of your invoice date for a 100% refund less shipping and handling. (see exception below). Items returned between 30 -60 days will incur a re-stock fee of 15%. After 60 days all sales are final and are non-returnable.
 
All damaged/defective items must be reported within 5 days of the delivery date.
 
 

Exception to return policy:
 
Because Louver Replacement Kits, and Tilt Rod Replacement Kits are custom made, they are the only exception to this policy and are non-returnable.

 
All returns require a return authorization number (RAN #).  This number helps us identify the shipment upon its return. Please call us toll free for issuance of RAN# at 877-698-9911.
 
 
 
Send returns freight prepaid to:

SHUTTER MEDIC
7742 SPALDING DRIVE SUITE 132
NORCROSS, GA 30092-4207