customer service
We want you to be satisfied with your purchase. If for any reason you are not satisfied, you may return shutter parts and hardware, provided it is in unused condition, and it is within 30 days of your delivery date for a refund, less shipping. A 10% restock fee will be applied to all returns (see exception below). After 30 days all sales are final. All returns require a return authorization number (RAN #).  This number helps us identify the shipment upon its return. Please call us toll free for issuance of RAN# at 877-698-9911.

Item(s) received damaged must be reported to Shutter Medic within 3 days of receipt and submit by text or email  photo(s) of damaged item and damaged packaging. Shipping label must be depicted in one of the damaged packaging photos. Upon receipt of photos Shutter Medic ®  will ship a replacement order to you at no charge. Text: 770-698-9911. Email: [email protected] .

Exception To Return Policy: Because Louver Replacement Kits and Tilt Rod Replacement Kits Are Custom Made To Order They Are The Only Exception To This Return Policy And Are Non-Returnable Once Shipped.

Please note that the below listed address is a mail drop for returns only.  All items must be shipped to this location. No drop off permitted.

Send returns freight prepaid to:

NORCROSS, GA 30092-4207